Cashier: | Hello. Is this everything for you today? |
Customer: | Yes. Just a few items today. |
Cashier: | Did you find everything you were looking for? |
Customer: | Yes, thank you. |
Cashier: | Okay. Your total comes to $8.70. (say "eight seventy" or "eight dollars and seventy cents") |
Customer: | Can you break a fifty? I'm afraid I don't have anything smaller. |
Cashier: | No problem. F-rom fifty $41.30 is your change. (say "forty-one thirty" or "forty-one dollars and thirty cents") |
Customer: | Thank you. |
Cashier: | Thank you. See you again. |
Cashier: | Here is your order, sir. Two pepperoni pizzas. Will there be anything else? |
Customer: | No, that's great thanks. |
Cashier: | Okay. Will that be cash or c-harge today? |
Customer: | C-harge. |
Cashier: | Okay. Please swipe your card in the machine...Sorry, can you try again please. |
Customer: | Is there a problem with my card? |
Cashier: | No, it's going through fine this time. I'll just need you to sign here, please. |
Customer: | There you go. |
Cashier: | Thank you Mr. Bates. Enjoy your pizza! |
Cashier: | I see you've chosen some nice blouses f-rom our fall line. Are you aware of our promotion today? |
Customer: | No, actually, I'm not. |
Cashier: | All men's and lady's fall tops are on buy one get one free. |
Customer: | Oh, that's great. |
Cashier: | Would you like to look around some more? There are some great men's dress shirts at the back of the store. |
Customer: | No thank you. I can't shop for my husband. He never likes what I pick out for him. |
Cashier: | (laughs) So, just these two blouses today then? |
Customer: | Yes, that's all for today. |
Cashier: | How was your meal today? |
Customer: | Well, the food was good as it always is. We were a bit disappointed in the service tonight, though. |
Cashier: | Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you. |
Customer: | That's okay. We know it's your peak time. We usually try to come a little earlier before the rush. |
Cashier: | Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill. |
Customer: | Oh, that would be nice. Thank you. |
Cashier: | No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again. |
Customer: | Thank you. We will. |
Word / Từ | Meaning/Ý nghĩa |
action code | a number cashiers type on the register to tell the computer to do something (#2A=void item) Ý nghĩa: Mã thực hiện |
Adjustment | a change (usually related to price change) Ý nghĩa: Thay đổi giá |
age restricted items | products such as alcohol, tobacco, and restricted movies and videos which cannot be purchased by minors Ý nghĩa: Mặc hàng có giới hạn độ tuổi |
Aisles | long narrow areas that a room is divided into Ý nghĩa: Lối đi |
Associate | another employee who works with you Ý nghĩa: Cộng tác viên |
bag verb | to place purchased items in a bag for the customer Ý nghĩa: Túi |
bank card | a card that allows customers to purchase an item using money f-rom their bank account (also called debit card) Ý nghĩa: Thẻ ngân hàng |
bar code | a series of lines that a computer reads to determine the product and price Ý nghĩa: Mã vạch |
Bill | the total amount owed by the customer (also called receipt) Ý nghĩa: Hóa đơn |
Break | a short time for an employee to take a rest f-rom work Ý nghĩa: Nghỉ giải lao |
Bulk | items that are purchased in large amounts (also refers to items whe-re customer collects the amount desired f-rom a large bin) Ý nghĩa: Hàng mua với số lượng lớn, |
Cash | paper or coin money that the customer gives for payment Ý nghĩa: Tiền mặt |
cash advance | money given to an employee or customer that he will have to pay back later Ý nghĩa: Tiền tạm ứng |
cash register | system used to key in purchases; also makes mathematical calculations and records payments Ý nghĩa: Phần mềm bán hàng |
Change | the money you give back to a customer Ý nghĩa: Tiền thối lại |
c-harge verb | to request a certain payment (They c-harge fifty dollars an hour.) Ý nghĩa: ra giá |
c-harge verb and noun | to pay (payment) with a credit card Ý nghĩa: Thanh toán bằng thẻ ghi nợ |
Checkout | the place whe-re customers go to pay for purchases Ý nghĩa: Quầy thanh toán |
Clerk | person who serves customers; usually stands behind a desk Ý nghĩa: Nhân viên phục vụ |
Coins | small amounts of money; circular shape (also called change) Ý nghĩa: Tiền kên |
company procedures | the rules and practices outlined by the employer for the employees Ý nghĩa: Quy trình nội quy |
Competition | other businesses that offer similar products or services Ý nghĩa: Đối thủ cạnh tranh |
Counterfeit | money that looks real but is actually fake Ý nghĩa: Tiền giả |
Coupon | a piece of paper that offers a set discount on a product or service Ý nghĩa: Phiếu mua giảm giá |
Consumer | the person who buys and uses the products and services Ý nghĩa: Khách hàng |
Currency | type of money used in each country (eg. dollar, yen) Ý nghĩa: Tiền tệ |
customer service | fulfilling the needs of the people who buy products or services Ý nghĩa: Dịch vụ khách hàng |
damaged; defective | does not work or does not look new Ý nghĩa: Hàng lỗi, hỏng |
Deactivate | remove security device Ý nghĩa: Không kích hoạt |
Debit | to take money out (also refers to paying with a bank card) Ý nghĩa: Ghi có |
denomination | related to type of currency (eg. ones, tens, fifties ) Ý nghĩa: Mệnh Gíá |
department store | a store that sells a wide variety of personal and household needs, such as groceries, furniture and clothing Ý nghĩa: Cửa hàng bách hóa |
Discount | a price reduction Ý nghĩa: Chiếc khấu |
Estimate | guess the right amount Ý nghĩa: Ước tính |
Float | the amount of money in a cash register or till before and after a person's shift Ý nghĩa: Số Tiến trong máy bán hàng trước và sau bàn giao ca |
Feed | to in-sert the end of a roll of paper into a slot Ý nghĩa: Lắp giấy in |
gift certificate; gift card | a pre-paid card that a customer uses to pay for purchases Ý nghĩa: Phiếu quà tặng |
gift receipt | a receipt that documents a purchase but does not include the price of the product Ý nghĩa: Biên lai nhận quà |
Identification | photograph and official document that proves who a person is Ý nghĩa: Chứng minh thư |
Initials | first letter of a person's first and last name Ý nghĩa: Chữ cái đầu tiên của tên |
Inquiry | a question Ý nghĩa: Câu hỏi / yêu cầu |
key in | to type a code into a cash register Ý nghĩa: Nhập mã hàng |
(put on) layaway | to put a product away for a customer who will come back to purchase it at a later time Ý nghĩa: Cất lại hàng |
Log | a record of sales information Ý nghĩa: Thông tin giao dịch được lưu lại |
Manual | instruction booklet Ý nghĩa: Sách hướng dẫn |
Merchandise | things that customers buy Ý nghĩa: Hàng hóa |
multiple item | a product that a customer is buying more than one of (eg. five balls) Ý nghĩa: |
multitask | do many things at once Ý nghĩa : Chạy đa nhiệm |
NOF | an error code that means a product price is not on file Ý nghĩa : Lỗi do giá không tồn tại |
on sale | costs less than usual Ý nghĩa : Giảm giá |
Orientation | a time for learning about the company and job Ý nghĩa: Thời gian học việc |
peak time | the busy time of the day Ý nghĩa: Giờ cao điểm |
Perk | a little bonus that employees enjoy on top of their wage or salary (eg.restaurant employees get free lunch) Ý nghĩa: Tiền trợ cấp |
personal check | a written document that allows a business to retrieve funds f-rom a customer's bank account Ý nghĩa: Ngân phiếu cá nhân |
price override | change the automated price of a product or service Ý nghĩa: Thay đổi giá |
POS system | Point of Sale system (cash register) Ý nghĩa: Máy bán hàng |
price tag | the sticker or ticket that tells customers what a product costs Ý nghĩa: Thẻ ghi giá |
Produce (n) | fresh fruit and vegetables Ý nghĩa: Hàng nông sản tươi |
Promotion | a special discount or offer Ý nghĩa: Khuyển mại |
prompt service | to help customers quickly Ý nghĩa: Dịch vụ hỏa tốc |
punch in/out | record the start and end time of your shift using a time clock system Ý nghĩa: Máy chấm công |
rain check | a ticket given to a customer that allows them to receive an out-of-stock item or attend a cancelled event at a later date Ý nghĩa: Phiếu hẹn |
Receipt | a piece of paper that records the place, time, and price of items or services purchased Ý nghĩa: Biên lai |
reduce(d) | price is less than usual Ý nghĩa: Giảm giá |
Refund | get money back Ý nghĩa: Hoàn tiền |
register area | the place whe-re a cashier stands and serves the customer Ý nghĩa: Khu vực thanh toán |
register tape | the paper that goes into the cash register and provides a printed record of all transactions Ý nghĩa: Giấy in hóa đơn |
Retailer | a store or business that sells products for the manufacturer Ý nghĩa: Cửa hàn bán lẻ |
ring in | type the product code or service item into the POS Ý nghĩa: Nhập mã sản phẩm vào máy |
Safe | a secure cabinet whe-re a large amount of money is locked up; requires a code or key to open Ý nghĩa: Két sắt |
Sale | a price reduction Ý nghĩa: Giảm giá |
Scan | pass a product over a laser (scanner reads the bar code and transfers the data (price, product name) to the POS system) Ý nghĩa: Quét mã vạch |
Schedule | a table that identifies the weekly or monthly shifts for each employee Ý nghĩa: Bản kế hoạch làm việc |
security device | a device attached to products that will set off an alarm if it is not removed by the cashier Ý nghĩa: Dụng cụ an ninh |
serial number | a number system used to identify products and services Ý nghĩa: Số seri |
Shelves | long rows of flat wood or metal used to hold products that are for sale in a store Ý nghĩa: Kệ hàng |
shift report | a record of notes that must be handed in by a cashier at the end of a work shift Ý nghĩa: Bản báo cáo ca làm việc |
sign in/sign off | indicate that one is starting or finishing |
Supplies | things that are needed to do a job (eg. calculator, pens, paper) Ý nghĩa: Dụng cụ làm việc |
Supplier | the company or business that provides a retailer or wholesaler with products to sell Ý nghĩa: Nhà cung cấp |
Swipe (Verb) | slide quickly across (eg. Swipe your credit card through the card reader, please.) Ý nghĩa: Quét thẻ thanh toán |
Tally | add up Ý nghĩa: Kiểm đếm |
tax exempt | a special case in which the customer does not have to pay taxes Ý nghĩa: Miễn thuế |
Tender | Money Ý nghĩa: Tiền |
Terminal | a single computer or POS system Ý nghĩa: Quầy thanh toán |
Till | the drawer that holds money in a cash register Ý nghĩa: Ngăn kéo đựng tiền |
Transaction | the sale and purchase of a product or service Ý nghĩa: Giao dịch |
UPC | Universal Product Code: a number the identifies the product and the retailer Ý nghĩa: Mã vạch sản phẩm quốc tế |
Void | cancel a transaction Ý nghĩa: Hủy giao dịch |
Wholesale | the sale of a large quantity of goods to a retail outlet Ý nghĩa: Bán sỉ |
Workstation | the area whe-re a cashier works Ý nghĩa: Quầy làm việc |
Tác giả: Minh Phú
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